THESE TERMS AND CONDITIONS (“TERMS AND CONDITIONS”) STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF XENMAG′S SUPPORT SERVICE AND YOUR RELATIONSHIP WITH XENMAG. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY, AND SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SERVICE PLANS FROM US, INCLUDING ALL YOUR EXISTING PLANS.
“You” means you individually, any person, including any employer that you are acting on behalf of.
“Subscription Based Plans” are tenured Subscription plans offered by XENMAG that are active for a specified period and will not include any incident based plans such as “Per Incident Plan” or the like.
All references to “Services” refer to any XENMAG service plan that you enter into with XENMAG through use of the XENMAG web portal located at https://www.xenmag.com/ the “XENMAG Portal” or by calling the XENMAG phone number mentioned on the web portal. These Terms and Conditions govern all plans available through the XENMAG Portal, and any use of the XENMAG Portal. In the event of any conflict, these Terms and Conditions control any Plan Order form that you submit requesting Services (“Plan Order”).
“Materials” means any web casts, downloaded materials, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the XENMAG Portal are the proprietary and copyrighted work of XENMAG and/or its suppliers. The definition of “Materials” does not include the design or layout of the XENMAG Website or any other XENMAG owned, operated, licensed or controlled site.
“Software” means a computer program of any kind, whether owned by XENMAG or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both XENMAG Software and Third Party Software.
You may order Services through the XENMAG Portal or by calling XENMAG. Once XENMAG accepts the Order submitted by you, then you will receive an email from XENMAG at the email address that you provide or have provided to XENMAG as part of the Registration Process for the Services. XENMAG is not responsible for rendering Services in connection with any Order that it has not accepted. Upon acceptance by XENMAG of an Order, you will have Service guidance.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, XENMAG will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, XENMAG will attempt problem diagnosis and a solution over the telephone, through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to XENMAG′s Limited Warranty, which is set forth below.
Services against any Order will be available once you have made payment for Services according to the requirements of the corresponding Order. XENMAG has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made. You understand that certain Service Plans may have onetime fee including, but not limited to “Service Fee” and/or “Activation Fee”. This fee will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order.
Credit Card Billing: You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize XENMAG to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize XENMAG and/or any other company who bills products or services, or acts as billing agent for XENMAG to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide XENMAG with updated credit card information upon XENMAG′s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither XENMAG nor any XENMAG affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at XENMAG′s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.
You understand that XENMAG subscription will renew at end of your subscription cycle unless explicitly stated otherwise.
Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with XENMAG.
If you would like to opt out of the ‘Auto Renewal’, please call us and speak with one of our customer service representative at least 7 days prior to your subscription end date to discontinue your service.
Unless otherwise specified, the Services and the Materials are for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Services or Materials. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
As a condition of your use of the XENMAG Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms and Conditions. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any XENMAG server, or the network(s) connected to any XENMAG server, or interferes with any other party’s use and enjoyment of any of the XENMAG Portal, the Materials, Software or Services. You may not attempt to gain unauthorized access to any XENMAG Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any XENMAG server or to any of the XENMAG Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any XENMAG Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order.
You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not: Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplication or unsolicited messages (commercial or otherwise). Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information. Upload, or otherwise make available, files that contain images, photographs, service or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same. Use any material or information, including images or photographs, which are made available through the Materials in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party. Upload files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar service or programs that may damage the operation of another’s computer or property of another. Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner. Falsify or delete any proprietary rights notices, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of service or other material contained in a file that is uploaded. Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail addresses.
Violate any applicable laws or regulations.
Create a false identity for the purpose of misleading XENMAG or others.
XENMAG has no obligation to monitor the Communication Services. However, XENMAG reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. XENMAG reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever. XENMAG reserves the right at all times to disclose any information as XENMAG deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in XENMAG′s sole discretion. Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
You may not create hyperlinks to any portion of the XENMAG Portal, nor any Materials or Software posted therein.
You agree to indemnify, defend, and hold XENMAG, its subsidiaries, affiliates, officers, directors, employees, agents, licencors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys’ fees, resulting from your violation of these Terms and Conditions, misuse or abuse of a Service, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. XENMAG reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of XENMAG. You agree immediately to notify XENMAG of any unauthorized use of your account or any other breach of security known to you.
If you are not currently subscribed for a Service, then you are regarded as a “Guest”. Usage of the XENMAG Portal by current XENMAG customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a “Guest”. As a Guest you may use the XENMAG Portal and Materials specifically designated as available to guests on the XENMAG Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by XENMAG, (b) registering with XENMAG and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.
XENMAG may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with XENMAG′s employees and others as appropriate to your Service under a Plan Order (each a “Communication Service” and collectively “Communication Services”). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
LIMITED LICENSES TO USE THE XENMAG PORTAL, MATERIALS AND SOFTWARE
As permitted through a Service, you may use Materials and Software posted on the XENMAG Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
Any other use of the XENMAG Portal, Services, Materials or Software, other than as explicitly permitted by XENMAG is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to XENMAG and its suppliers.
In connection with obtaining Services, you agree that you will:
Software/Data Backup: You understand and agree that XENMAG shall under no circumstance be responsible for any lost or corrupted software or data. XENMAG strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
Security: For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form.
AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJEURE CIRCUMSTANCES
You hereby acknowledge that circumstances outside of XENMAG′s reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in XENMAG′s ability to schedule a support session. You hereby release XENMAG from any and all liability, and agree that XENMAG shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays. XENMAG or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
“Services” shall not include the following:
Any item or activity not covered by the terms of a Plan Order; Service beyond the duration limitations identified in your Plan Order; Problem diagnosis and support that may not be completed because of a problem with your computer, or their configuration that is beyond our control; Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan;
External causes such as accident, abuse, misuse, or problems with electrical power; Usage that is not in accordance with product instructions provided by manufacturer; Failure to follow the product instructions provided by manufacturer or failure to perform preventive maintenance; or Problems caused by using accessories, parts, or components not compatible with the product. Non Compliance with the XENMAG technician instructions for resolving the query. NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE XENMAG PORTAL, OR THROUGH A SERVICE For your convenience, XENMAG may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement (“EULA”), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions. The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. No logo, graphic, sound or image from any XENMAG Web site may be copied or re-transmitted unless expressly permitted by XENMAG. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.
As part of the Services, XENMAG may suggest that you acquire, install and use certain third party software (“Third Party Software”). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software. XENMAG has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
As part of the Services, XENMAG may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider’s terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that XENMAG may elect to make available from time to time. Violation of such third party provider’s terms of service may, in XENMAG′s sole discretion, result in the termination of your customer account and use of service.
Notwithstanding anything to the contrary in no event shall XENMAG be liable to you in excess of the amounts actually paid by you to XENMAG under the Plan Order that is the subject of the dispute.
Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
XENMAG at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of XENMAG:
(a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software;
(b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, XENMAG′s network, or the use and enjoyment of XENMAG′s other users;
(c) XENMAG receives an order from a court to terminate the Service you are availing ;
(d) if you are no longer a XENMAG customer, or
(e) XENMAG determines that you are abusing the Service. XENMAG, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. XENMAG′s failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.
The XENMAG Portal is available internationally and may contain references to XENMAG products, services, and programs that are not available in a viewer’s country. These references do not imply that XENMAG intends to make such products, services, or programs available in such country.
XENMAG reserves the right to amend the Terms and Condition, and the XENMAG Portal at any time by (a) posting a revised version of the Terms and Conditions on the XENMAG’s Portal or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to XENMAG in connection with registration. You are responsible for regularly reviewing the XENMAG website to be notified of any amendments to the Terms and Conditions. Your use of the XENMAG Portal or the Services after an amendment to the Terms and Conditions shall be deemed acceptance by you of the amended Terms and Conditions.
This Agreement and the rights and obligations of the parties under this Agreement and any disputes arising out of or in connection with this Agreement shall be governed in all respects by the laws of INDIA without regard to conflicts of laws principles that would require the application of the laws of any other jurisdiction.
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